live twPrivacy Policy

This page describes what we collect when you use live tw and how we keep that data protected. We take your privacy seriously—we do not sell personal information, we encrypt sensitive data, and we restrict access to your account details to authorized staff only.

When you register on live tw, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place a prediction during Liga 1 or Piala AFF tournaments, you share information with us. This policy explains what we collect, who can access it, how long we keep it, and your rights regarding your data.

Our data practices comply with applicable privacy and data-protection regulations in the jurisdictions where we operate. If you have questions about how live tw handles your information, contact our support team.

What data we collect on live tw

We collect data in four categories. First, account informationyour email, phone number, full name, date of birth, and address. This is required to open an account and comply with identity verification laws. Second, payment informationwe record transactions, deposit amounts, withdrawal requests, and payment method types (e.g., DANA, e-wallet virtual account). We do not store full credit-card numbers or bank-account details directly; those are handled by third-party payment processors. Third, gaming activitywe log every bet, prediction, game played, result, and payout on live tw. This data helps us detect fraud, verify disputes, and improve our service. Fourth, technical datawe record your IP address, device type, browser, and session duration. This helps us secure your account and understand how users interact with our platform.

We also collect data passively through cookies and analytics. When you visit live tw, we set small files on your device to remember your login status, language preference, and betting history. These cookies do not track you across other websites—they are used solely within live tw.

How we use your data on live tw

We use your information for five purposes. First, account managementwe need your name and address to verify your identity, process your withdrawals, and send you account notifications. Second, payment processingwe use transaction data to deposit funds into your live tw balance, process withdrawals to your mobile banking, local payment, online payment, e-wallet, mobile banking, local payment account, or bank (online payment, e-wallet, mobile banking, local payment), and comply with financial regulations. Third, fraud prevention and securitywe analyze your gaming patterns and login data to detect unusual activity, prevent account takeover, and protect against money laundering. Fourth, customer supportif you contact us with a question or complaint, we use your information to respond. Fifth, service improvementwe analyze aggregated (non-personal) data to understand which games are popular, which payment methods work best, and how to improve our mobile app during peak seasons like Liga 1 or Piala AFF tournaments.

We do not use your data for marketing purposes without your consent. If we send promotional emails about new games or payment methods, you can unsubscribe at any time. We never sell your personal information to third parties.

Email verification

We send a confirmation email when you register on live tw. You must click the link to activate your account. We use this to prevent spam registrations.

KYC documents

Before your first withdrawal, we collect a photo of your national ID and proof of address. These are stored securely and deleted after a set retention period (typically 5 years for regulatory compliance).

Session logs

We keep records of when you log in, what games you play, and how long you stay on live tw. This helps us identify suspicious activity and troubleshoot technical issues.

Payment disputes

If you dispute a bet or withdrawal, we retain related transaction data indefinitely to defend our position or support your appeal through our formal dispute process.

Data sharing, retention, and your rights on live tw

Who has access to your data

We share your data only with trusted third parties who support live tw operations. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet networks and mobile banking, local payment, online payment, e-wallet banks) receive transaction data necessary to process deposits and withdrawals. Our hosting provider stores our servers and databases and is bound by strict data-protection contracts. Our support team has access to your account information only to resolve disputes or answer questions. If we receive a legal request (court order, regulatory investigation), we comply with applicable law and share data only to the extent required. We never sell data to advertisers, data brokers, or marketing firms.

How long we keep your data

We retain active account data (name, contact information, betting history) for as long as your account exists plus 5 years after closure. This retention supports fraud prevention, dispute resolution, and legal compliance. Transaction records are kept for 7 years for financial-audit purposes. KYC documents (ID photos, address proofs) are retained for 5 years and then deleted. Cookies are typically deleted when you clear your browser cache, or after 1 year of inactivity on live tw.

Your rights regarding data on live tw

You have the right to access your personal data stored on live tw. Log into your account and view your profile, transaction history, and betting records. You can request a full copy of your data by contacting our support team. You also have the right to request correction of inaccurate information—if your name or address is wrong, notify us and we will update it. If you wish to delete your account, you can request account closure through your settings or email our support team. After closure, we retain minimal data (transaction records for regulatory compliance) but delete your password and gaming preferences.

We will not delete data if we have a legal obligation to keep it (e.g., anti-money-laundering records) or if deletion would prevent us from defending a dispute or fraud claim.

Data location and cross-border transfers

Our servers may be located outside your country (e.g., in Jakarta, Bandung, or overseas facilities). When you use live tw, your data is transmitted and stored internationally. By using our platform, you consent to this transfer. We ensure all transfers comply with applicable data-protection laws, and we use encryption to protect data in transit.

Cookies and tracking on live tw

Our site uses cookies to enhance your experience. Essential cookies keep you logged in and remember your betting preferences. Analytics cookies help us understand how users navigate live tw during peak periods like Piala Indonesia tournaments or Idul Fitri holidays. You can disable cookies in your browser settings, though this may affect platform functionality. We do not use third-party tracking cookies that follow you across other websites.

Contact us about privacy

If you have questions about our privacy practices, believe we have mishandled your data, or wish to exercise your rights (access, correction, deletion), contact our support team through your account dashboard. We respond within 14 days. If you are not satisfied with our response, you may escalate to our data-protection officer or file a complaint with your local data-protection authority.

We update this privacy policy occasionally to reflect new regulations, payment methods, or service changes. Major updates are notified via email or announcement in your account. Continued use of live tw after an update means you accept the new policy.